Pulse Roasting Co. — Terms of Service

1. Online Store

Pulse Roasting Co. sells roasted coffee and related products through pulseroasting.com.

Our ecommerce, payment, checkout, customer-account and certain subscription services are provided using Shopify and related service providers.

2. Pricing and Currency

Unless otherwise stated, prices are shown in Canadian dollars (CAD).

Applicable taxes, shipping charges, discounts and other charges are calculated and displayed during checkout.

We may change product prices from time to time.

A price change does not affect an order that has already been validly completed and accepted, except where correction is required because of an obvious pricing or system error and applicable law permits the correction.

3. Products

We make reasonable efforts to accurately display our products, roast levels, descriptions and other product information.

Coffee is a natural agricultural product. Some variation in colour, appearance, flavour and roast characteristics can occur between harvests and roast batches.

4. Grind Selection

Where a grind choice is offered, customers are responsible for selecting the desired grind before completing their order.

Available options may include:

• Whole Bean
• Ground – Drip

A grind selection made by the customer generally cannot be changed after the order has entered fulfillment.

An incorrectly selected grind is not normally eligible for return or exchange.

If we send a grind different from the grind shown on the customer's order, we will correct the error in accordance with our Return & Refund Policy.

5. Orders

Submitting an order does not require us to accept or fulfill an order where there is a legitimate reason not to do so.

We may cancel, reject or refund an order in circumstances such as:

• Product or inventory unavailability
• Suspected fraud
• Payment problems
• Pricing or technical errors
• Shipping restrictions
• Legal or regulatory restrictions
• Other circumstances that reasonably prevent fulfillment

If we cancel a paid order, we will provide the applicable refund.

6. Payment

Customers authorize the applicable payment provider to charge the payment method selected during checkout.

Customers are responsible for providing accurate and current payment information.

7. Shipping

Shipping is subject to our Shipping Policy.

Customers are responsible for providing a complete and accurate shipping address.

Carrier delivery estimates are not guarantees unless expressly provided as such by the applicable carrier service.

8. Returns and Refunds

Coffee is a food and consumable product and is generally final sale.

Returns, replacements and refunds for damaged, incorrect, unusable or fulfillment-error orders are handled according to our Return & Refund Policy.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

9. Subscriptions

Certain products may be available as recurring subscription purchases.

By starting a subscription, you authorize recurring charges to the payment method associated with your subscription according to the frequency, price and terms shown when you subscribe.

Available subscription frequencies and discounts are determined by the selling plan selected during purchase.

The Subscribe & Save 10% offer applies to every subscription order under an eligible 10% selling plan, not just the first order. Your selected plan price and discount are confirmed at checkout.

Customers may use supported customer-account functionality to manage options such as:

• Skipping an upcoming order
• Pausing a subscription
• Cancelling a subscription
• Updating payment information
• Updating eligible account or delivery information

Changes should be made before the next scheduled subscription order is processed.

A cancellation stops future subscription orders and future recurring charges but does not cancel an order that has already been processed and paid.

Processed subscription orders are subject to the normal Return & Refund Policy.

Additional subscription details appear in our Purchase Options / Subscription Cancellation Policy.

10. Customer Accounts

Customers are responsible for maintaining control over access to their customer account and email account.

Account functionality may be provided through Shopify or another service provider used by Pulse Roasting Co.

11. Website Use

You may not use the website:

• For unlawful purposes
• To interfere with website operation or security
• To attempt unauthorized access to systems or data
• To distribute malicious code
• To misuse another person's information
• To engage in fraudulent transactions

We may restrict access where reasonably necessary to protect the website, our customers or our business.

12. Intellectual Property

Unless otherwise stated, the content of pulseroasting.com, including:

• Pulse Roasting Co. branding
• Logos
• Graphics
• Packaging artwork
• Product photography
• Written content
• Website design elements

is owned by or licensed to Pulse Roasting Co. / LoopSpin Inc. and is protected by applicable intellectual-property laws.

Content may not be reproduced, distributed or commercially used without appropriate permission except where permitted by law.

13. Third-Party Services

Parts of the website and purchasing process may rely on third-party services such as:

• Shopify
• Payment processors
• Shipping carriers
• Customer-account providers
• Subscription services

Those services may operate under their own applicable terms and privacy practices.

14. Privacy

Personal information is handled according to the privacy practices and notices applicable to the Pulse Roasting Co. store and the services used to operate it.

We use customer information as reasonably necessary to operate the store, fulfill orders, process payments, provide customer support and perform related business functions.

15. Errors and Availability

We may correct errors, inaccuracies or omissions on the website.

Website availability may occasionally be interrupted because of maintenance, technical problems or circumstances outside our control.

16. Disclaimer and Limitation

We make reasonable efforts to provide accurate information and reliable service.

To the extent permitted by applicable law, Pulse Roasting Co. and LoopSpin Inc. are not responsible for indirect or consequential losses arising solely from website interruptions, third-party service failures or circumstances reasonably outside our control.

Nothing in these Terms excludes or limits liability or consumer rights where exclusion or limitation is prohibited by law.

17. Changes to These Terms

We may update these Terms of Service from time to time.

The version posted on pulseroasting.com will show the applicable last-updated date.

Changes apply prospectively except where otherwise required by law.

18. Governing Law

These Terms are governed by the applicable laws of Ontario and Canada, without limiting any mandatory consumer-protection rights that may apply.

19. Contact