Pulse Roasting Co. — Return & Refund Policy

1. Final Sale Coffee

We do not normally accept returns or exchanges for:

• Change of mind
• Personal taste preferences
• Coffee that has been opened and is otherwise safe and correct
• A grind option selected incorrectly by the customer
• Products ordered in error by the customer

This policy helps us protect the freshness and food safety of our coffee.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

2. Damaged, Defective or Unusable Products

If your coffee arrives damaged, unsealed, contaminated, defective, or otherwise unusable, contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the problem
• Photos showing the condition of the product and, where relevant, the shipping packaging

After reviewing the issue, we may provide a replacement or refund as appropriate.

For food-safety reasons, we generally will not require damaged or unusable coffee to be returned unless we specifically request it.

3. Incorrect Orders

If we send you the wrong:

• Coffee
• Product
• Size
• Grind
• Quantity

contact us within 7 days of delivery.

If the error was ours, we will arrange an appropriate replacement or refund at no additional cost to you.

4. Missing or Undelivered Orders

If tracking indicates that your shipment has not arrived, contact us and we will work with the shipping carrier to investigate the shipment.

Where a shipment is confirmed lost or another remedy is required under applicable law, we will provide an appropriate replacement, refund, or other remedy.

5. Subscription Orders

Subscription cancellations and changes apply to future orders.

Once a subscription order has already been processed and paid, it is treated as a completed order and is subject to this Return & Refund Policy.

Please make subscription changes before the next scheduled order is processed.

6. Refunds

Approved refunds will normally be issued to the original payment method.

Processing times after a refund is issued may vary depending on your bank, credit card company or payment provider.

Original shipping charges are generally non-refundable unless:

• The error was ours
• The product arrived damaged or unusable
• The shipment qualifies for a refund under applicable law

If a replacement is required because of our error or because the product arrived damaged, we will cover the replacement shipping cost.

7. Contact

For return, refund, damage or order issues, contact: