Pulse Roasting Co. — Shipping Policy

1. Shipping Destinations

We currently ship within Canada.

International shipping is not currently part of our standard online shipping service unless specifically offered at checkout.

2. Shipping Carrier

Purolator is our primary shipping carrier.

Another carrier may occasionally be used when necessary because of destination, service availability, operational requirements or other circumstances.

The shipping method and available options shown during checkout are the options applicable to that order.

3. Shipping Rates

Shipping charges are calculated during checkout based on factors that may include:

• Delivery destination
• Package size
• Package weight
• Order value
• Available carrier service

We do not guarantee a single fixed shipping rate for all orders.

4. Free Shipping

Qualifying Canadian orders over $60 CAD receive free standard shipping where the free-shipping promotion is available.

Eligibility is determined using the qualifying merchandise/order value according to the rules configured at checkout.

Taxes, discounts, shipping charges or other adjustments may affect whether an order qualifies.

The checkout total is the final determination of free-shipping eligibility.

5. Processing and Fulfillment

We roast and prepare coffee in small batches.

Orders are processed and fulfilled as quickly as reasonably possible while maintaining our freshness and quality standards.

Order-processing time is separate from the carrier's transportation time.

Estimated carrier delivery dates are estimates and are not guaranteed unless the applicable carrier service specifically provides such a guarantee.

6. Tracking

When tracking is available, tracking information will be provided after the shipment has been prepared and fulfilled.

Tracking information may take some time to become active after the shipping label is created.

7. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please verify your:

• Street address
• Unit or apartment number
• City
• Province
• Postal code
• Contact information

before completing checkout.

If you discover an address error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

Additional shipping charges caused by an incorrect address supplied by the customer may be the customer's responsibility where permitted by law.

8. Delayed, Missing or Lost Shipments

Carrier delays can occasionally occur.

If a shipment appears significantly delayed or missing, contact us and we will work with the carrier to investigate.

A tracking status showing a delay does not automatically mean the shipment is lost.

Where a carrier confirms a shipment has been lost, or where another remedy is required by law, we will provide an appropriate replacement, refund, or other remedy.

9. Damaged Shipments

If a package arrives damaged, please photograph:

• The outside of the shipping package
• Any visible shipping damage
• The coffee packaging
• The affected product

and contact us as soon as possible.

Damaged or unusable coffee is handled according to our Return & Refund Policy.

10. Returned-to-Sender Shipments

A package may be returned to us because of circumstances such as:

• An incorrect or incomplete address
• Failure to collect the shipment
• Carrier delivery restrictions
• Refused delivery

If a shipment is returned to us, contact us so we can determine the appropriate next step.

Additional shipping charges may apply when a new shipment is required because of an address error or other issue outside our control, except where prohibited by law.

11. Subscription Orders

Subscription orders ship according to the customer's selected recurring schedule.

Shipping charges and free-shipping eligibility are determined separately for each recurring order according to the shipping rules in effect for that order.

Changes, skips, pauses or cancellations made after an order has already processed do not cancel that shipment.

Customers can manage supported subscription options through their customer account.

12. Contact

For shipping questions, contact: