Pulse Roasting Co. — Purchase Options & Subscription Cancellation Policy
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Pulse Roasting Co. offers recurring coffee subscriptions on selected products.
This policy explains how subscription purchases, changes and cancellations work.
1. Recurring Purchases
When you purchase a subscription, you authorize recurring orders and recurring charges according to:
- The product selected
- The subscription frequency selected
- The applicable subscription price or discount
- The payment method associated with the subscription
The available options shown when the subscription is created form part of the subscription purchase.
Orders and charges recur at the interval you select until you cancel future orders.
2. Subscription Savings
Subscribe & Save 10% provides a 10% discount on every subscription order under an eligible 10% selling plan. The discount is recurring, not limited to the first order.
Available subscription prices and discounts come from the Shopify selling plan selected for your coffee and size. The price and discount displayed for that plan and confirmed at checkout apply to your subscription.
There is no minimum subscription commitment or minimum number of shipments. We do not charge cancellation fees or require repayment of subscription discounts when you cancel.
3. Subscription Frequencies
Available subscription schedules may include:
- Every week
- Every 2 weeks
- Every 4 weeks
- Every 6 weeks
The frequencies actually available for a product are the frequencies shown on the website when the subscription is created or managed.
4. Managing a Subscription
Where supported through your customer account, you may manage options such as:
- Skip an upcoming order
- Pause your subscription
- Cancel your subscription
- Update your payment method
- Update eligible delivery or account information
Skip, pause or cancel future orders anytime where supported. Make changes before the next order is processed; changes do not cancel an order that has already been processed and paid.
5. Cancelling a Subscription
Subscriptions may be cancelled at any time for future orders.
To prevent the next recurring order from being processed, cancellation must be completed before that order is processed.
Once a recurring order has already been processed and paid, cancelling the subscription does not cancel that order.
Cancellation stops future recurring orders and future recurring charges.
6. Skipping or Pausing
Where the subscription system provides skip or pause functionality, those changes must be completed before the affected recurring order is processed.
Skipping or pausing after an order has already processed does not cancel the processed order.
7. Processed Subscription Orders
A subscription order that has already been processed is treated as a completed purchase.
It is subject to the same:
as a one-time order.
Coffee remains generally final sale as a food and consumable product, except for the circumstances described in our Return & Refund Policy.
8. Shipping
Shipping charges and free-shipping eligibility are determined for each individual subscription order according to the shipping rules in effect when that recurring order is processed.
A subscription does not guarantee that every recurring shipment qualifies for free shipping.
9. Payment Problems
If a recurring payment cannot be completed, the subscription service may attempt to notify the customer or retry the payment according to the functionality provided by the subscription platform.
Customers are responsible for maintaining current payment information.
10. Changes to Products or Availability
If a subscribed product becomes unavailable or cannot reasonably be fulfilled, we may contact the customer, pause or cancel the affected order or subscription, or issue an applicable refund.
11. Contact
For subscription assistance:
Pulse Roasting Co.
Operated by LoopSpin Inc.
41 Rolling Acres Dr.
Kitchener, ON N2A 3W6
Canada
Email: hello@pulseroasting.com
Website: https://pulseroasting.com