FREQUENTLY ASKED QUESTIONS

Pulse Roasting Co. is a Kitchener-Waterloo coffee roaster focused on smooth, approachable coffee roasted in small batches.

Our core lineup includes Morning Pulse, Daily Pulse, Full Pulse, Slow Pulse and Double Pulse. Each coffee is designed around a different roast style or brewing experience.

Daily Pulse is our flagship medium-dark roast. It is designed as a smooth, balanced everyday coffee with chocolate and caramel character.

Morning Pulse is our medium roast. It is designed to be smooth, approachable and a little brighter than Daily Pulse.

Full Pulse is our dark roast, created for people who prefer a bolder, richer and fuller-bodied cup.

Slow Pulse is our decaf option, designed to deliver a smooth and satisfying coffee experience without the regular caffeine level.

Double Pulse is our espresso-focused coffee, developed for concentrated espresso as well as milk-based drinks such as lattes, cappuccinos and flat whites.

Our current product presentation is whole bean. Grind options may be added later.

Our coffee is roasted in Kitchener-Waterloo, Ontario, Canada.

There is no single right method. Each coffee has brew recommendations on its product page, and our Brew Guide provides starting recipes for drip coffee, pour-over, French press, espresso and other methods.

A good starting point for most brewed coffee is approximately 1 gram of coffee for every 15 to 16 grams of water. Our product-specific brew recommendations provide more detailed starting recipes.

Yes. If your coffee tastes weak or sour, try grinding a little finer. If it tastes bitter, harsh or overly dry, try grinding a little coarser. Change one variable at a time.

The ideal temperature depends on the coffee and brewing method. Our Brew Guide includes recommended starting temperatures for each Pulse coffee.

Yes. Daily Pulse works well for drip, French press and pour-over. Its brew recommendations provide starting recipes for each method.

Yes. Double Pulse can also be brewed in a moka pot and can be used in other strong-coffee brewing methods.

Keep your coffee sealed in a cool, dry place away from heat, moisture and direct sunlight. The resealable bag is designed to help protect the coffee between uses.

For normal everyday use, we recommend keeping the coffee sealed at room temperature in a cool, dry location rather than repeatedly moving it in and out of the refrigerator.

For the freshest flavour, grind only what you need shortly before brewing whenever possible.

Whole beans generally retain their flavour and aroma longer than pre-ground coffee because less surface area is exposed to air.

Our standard bags contain 340 g of whole bean coffee.

Use the roast style as a starting point. Morning Pulse is medium, Daily Pulse is medium-dark, Full Pulse is dark, Slow Pulse is decaf and Double Pulse is espresso-focused. The Find Your Pulse section and individual product pages provide more detail.

Daily Pulse is our flagship everyday coffee and is designed to be smooth, balanced and easy to enjoy regularly.

Full Pulse provides the darkest roast profile in the core brewed-coffee lineup, while Double Pulse is designed for a concentrated espresso experience.

We currently ship within Canada. International shipping is not currently part of our standard online shipping service unless specifically offered at checkout.

Shipping charges are calculated during checkout. Qualifying Canadian orders over $60 CAD receive free standard shipping where the free-shipping promotion is available. The checkout total is the final determination of free-shipping eligibility.

Details coming soon.

Orders are processed and fulfilled as quickly as reasonably possible while maintaining our freshness and quality standards. Order-processing time is separate from the carrier's transportation time. Estimated carrier delivery dates are estimates and are not guaranteed unless the applicable carrier service specifically provides such a guarantee.

Coffee purchases are generally final sale once shipped or delivered. Contact us within 7 days of delivery for damaged, defective, unusable or incorrect products. After reviewing the issue, we may provide a replacement or refund as appropriate. Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Subscriptions are offered on coffees with an eligible Shopify selling plan. Subscribe & Save 10% saves 10% on every subscription order under an eligible 10% plan, not just the first order. Available plans, prices and delivery schedules depend on your selected coffee and size; your selected plan price and discount are confirmed at checkout. Coffees without an eligible plan do not offer a subscription purchase option.

Choose from the delivery schedules available for your selected coffee and size. Orders recur at your selected interval until you cancel future orders. Frequencies and pricing come from the Shopify subscription plans offered with that coffee.

Use your Pulse customer account or the Manage your subscription link in your subscription emails to view and manage your subscription. Available controls depend on your subscription and the options enabled in Shopify Subscriptions.

When customer self-service is enabled, your customer account supports skipping an upcoming order and pausing or resuming a subscription. Available options depend on the settings enabled in Shopify Subscriptions. Make changes before the next order is processed. Skips and pauses apply to future orders; processed orders remain subject to the normal Return & Refund Policy.

Subscriptions may be cancelled at any time for future orders. To prevent the next recurring order from being processed, cancellation must be completed before that order is processed. Once a recurring order has already been processed and paid, cancelling the subscription does not cancel that order. Cancellation stops future recurring orders and future recurring charges. There is no minimum subscription commitment, cancellation fee or repayment of subscription discounts. Processed orders remain subject to the normal Return & Refund Policy.

No. Shopify customer accounts use a one-time 6-digit code sent to your email address to sign in. Pulse does not collect or store a password.

Sign in to your customer account and open your subscription to manage its payment method using the options available in Shopify. Payment information is handled by Shopify, not stored on the Pulse website.